"I'm Cole." That's not an answer. But Cole thinks it is. Though the second part of her question...how does he know things? Can he even answer that to begin with?

"How do you know to breathe? It's the same thing."

He just does. As a spirit of compassion, he's attuned to other's pains, hurts, worries, and sorrows. For Cole, knowing someone's sorrow is just as simple and just as easy as Rita knowing how to breathe.